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What kind of customer service do you offer?

Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

How can Network Solutions® help me secure a merchant account?

Finding the right merchant account for your business can be challenging as many banks will not offer merchant accounts to small businesses. As a small business merchant account provider, Network Solutions® can help you secure a merchant account for your business that enables you to accept credit card payments online. We have established relationships with a number of banks and financial institutions, and we offer our own processing system to validate credit card transactions.

Can individual products be set as taxable or non-taxable?

Yes, products can be set 'taxable' or 'non-taxable'. Additionally, customers can be designated 'tax-exempt'. There is even a field for the tax-exempt customers' Federal Tax ID. Note that sales tax is only calculated for orders that have a shipping address in a 'taxable' state.

What shipping services do you integrate with and what features are offered?

Winpay currently integrates with USPS, UPS and Fedex for real-time shipping rate quotes. Shipping label integration with tracking numbers is available for UPS. UPS provided printers as well as standard laser printers are supported. Shipping label integration with USPS is also available with our Endicia module. Mountain Media's Endicia module is a true integration, providing real-time label printing direct from the order fulfillment tools without any third party desktop software.

Do you offer payment gateway services?

Yes, Winpay Indis offers its' own secure payment gateway service.